Work in Conversations

A Conversation holds the messages between you and the agent on one topic. It keeps everything that was said in it, so you can leave it and come back later.

Find your Conversations

The sidebar of the Web App, Your Conversations, lists your Conversations in the Tenant you’re signed into, the one you worked in last on top. Each shows its title and the day you last used it, or Turn running while the agent still works in it. Select one to open it. Select New Conversation at the top to start another.

On a phone, the list makes room for the Conversation. Open it with Show your Conversations, the button at the left of the title bar. It closes as soon as you pick a Conversation or start a new one, or when you select Close.

A Conversation appears in the list once you’ve sent its first message. When the agent has answered, it gives the Conversation a short title in the language you wrote in (or in the app’s language, when a short message like “test” doesn’t show one), and the title shows in the list at once.

Rename a Conversation

Select the pencil next to a Conversation, type the new title, and press Enter or select the check mark. Press Escape to keep the old title. The new title shows at once. The agent never replaces a title you chose.

If the title can’t be saved, the list shows the old one again and says so. Try again.

Search by title

Type into Search Conversations to see only the Conversations whose title contains what you typed. Upper and lower case don’t matter, and neither do accents: markte finds Märkte. The search looks at titles only, not at what was said in a Conversation.

Delete a Conversation

Select the bin next to a Conversation. The Web App asks you to confirm, and Delete deletes it. It leaves your list at once. If you had it open, the Web App goes back to the start page.

Deleting is final: nobody can restore a deleted Conversation, not you and not your Tenant’s Admins. From the moment you delete it, it is treated as if it had never existed: its address shows This Conversation isn’t available, and you can’t send it any more messages. After 20 days, everything in it is erased for good: your messages, the agent’s answers and everything else stored with it.

Your Tenant’s Audit Log keeps an entry that you deleted a Conversation. The entry names the Conversation by its ID only, never by its title or anything said in it.

If the agent is still working on a Turn of the Conversation when you delete it, that Turn stops too.

If the Conversation can’t be deleted, it comes back in the list, and the list says so. Try again.

Write and read in a Conversation

The message field stays at the bottom of the screen, so you can write your next message wherever you are in the Conversation. Above it, only the Conversation scrolls: the title bar and the list of your Conversations stay in place.

While the agent writes an answer, the Conversation follows it, so you see each new line, question or Approval as it arrives. Scroll up to reread something, and it stops following while the agent goes on working. To catch up, select Scroll to the newest message, the arrow button that appears above the message field once you’ve scrolled up: it takes you to the newest message and follows the answer again.

Answers with tables, lists and code

The agent’s answers are formatted: tables show as tables, and lists, headings and bold text as such. Links open in a new tab, so you keep your Conversation. A code block, such as a query, has Copy code at its top, which copies it with one click. Your own messages show exactly as you typed them.

Start from a Suggestion

A new Conversation offers a few Suggestions of what the agent can do, such as Search the web or Remember something. Select one, and it is sent as your message at once.

After each answer, a few Suggestions follow from it, under the newest answer. Select one to send it, or write your own message as usual: what you started typing stays in the message field. The Suggestions are still there after a reload. They don’t show after a Turn you stopped or that failed, or while the agent waits for your answer or Approval.

Quote part of an answer

To ask about one part of an answer, select that passage. A small toolbar appears over it:

• Quote puts the passage above the message field. Write your message and send it, and the agent answers with the passage in mind. Select the cross next to the quote, Remove quote, to send your message without it. A message carries one quote; quoting another passage replaces it.
• Copy copies the passage, to paste it somewhere else.

Your sent message shows the quote above your text, also after a reload.

Come back to a Conversation

A Conversation has its own address. Bookmark it, or keep it open in a tab, and open it again whenever you like. After a reload, or when you open the address again, the Conversation shows every earlier Turn as it was: your messages and the agent’s answers, including the answers of Turns that failed part way.

While the Conversation loads, grey placeholders show where the messages will appear. Its newest Turns come first, and the page starts at the bottom, where you continue the Conversation.

Long Conversations load their newest Turns first. Scroll up to read further back: older Turns load as you reach the top. You can also select Show earlier Turns there.

To continue, send a new message at the bottom. The agent knows everything said earlier in the Conversation.

Close the tab while the agent works

The agent goes on working when you close the tab, reload the page, open another Conversation or lose your connection. Come back to the Conversation whenever you like:

• If the agent is still working, you see the answer so far, and the rest comes in as the agent writes it.
• If the agent has finished, you see the whole answer.

Sometimes the Web App can’t follow the answer as it comes in. Then it says The agent is still writing this answer and shows the answer so far, updated every few seconds, until the agent has finished. You can send your next message once it has.

In the sidebar, Turn running marks the Conversations the agent still works in.

Stay in one Conversation as long as you like

Long Conversations keep working. When a Conversation grows long, the agent writes itself a summary of its oldest part and works from that summary and the newer messages, so it keeps answering without running out of room. The summary keeps the questions, facts, figures, decisions and open points, but not every word, so repeat a detail from far back if it matters for your next question.

You always see the whole Conversation: the summary is only for the agent, and nothing disappears from your screen.

When the agent asks you something

When the agent can’t answer well without something only you can tell it, for example which of several meanings you have in mind, it asks you. Its question appears in the Conversation, with the answers it offers as buttons and, in most cases, a field to answer in your own words.

Select an answer, or write your own and select Answer. Your answer shows at once in place of the buttons, and the agent goes on with the same Turn.

While a question is open, the message field below is blocked: answer the question first. The question stays open until you answer it, also after a reload or when you come back to the Conversation later.

Approve a tool before it runs

Some tools change something outside the Conversation, for example by saving or sending something. Before the agent runs one of them, it stops and asks for your Approval. The agent can’t skip it. The tools the agent has today only read, so you won’t see an Approval yet; tools that change things will ask first as they arrive.

An Approval shows in the Conversation with the tool’s name and the inputs the agent wants to use it with. Choose one:

• Accept: the tool runs with these inputs.
• Edit: change the inputs, then select Accept with changes. The tool runs with your inputs, and the agent learns that you changed them.
• Reject: the agent doesn’t use the tool. It learns that you rejected it and goes on without it.

Your decision shows at once, and the agent goes on with the same Turn. While an Approval is open, the message field below is blocked: decide first. The Approval stays open until you decide, also after a reload or when you come back to the Conversation days later. Afterwards, the tool’s line among the answer’s steps keeps showing what you decided, with the inputs the tool ran with.

See what the agent did

Before it answers, the agent often reasons about your question, and it may use tools, for example to search the web. Its reasoning and its tools show in its answer as steps, gathered in one block that says how many there are, such as 3 steps. Select the block to open it, and again to close it.

While the agent works, the block is open and says working…, so you can follow along. It closes once the answer goes on, so the answer stays in front. After a reload it starts closed. An open question or Approval of the agent’s shows even while the block is closed.

In the block:

• Reasoning shows what the agent thought on its way to the answer. While the agent still thinks, it says Thinking… instead. The agent doesn’t always reason, so not every Turn shows its reasoning.
• Each tool the agent used shows as a line that names the tool and says whether it is still running, done or failed. Select the line to expand it and see what the agent gave the tool, under Inputs, and what came back, under Result. Select it again to collapse it.

The steps stay in the Conversation, so you can check after a reload how the agent came to an answer. The web tools’ lines show the sources instead: see Let the agent use the web.

Stop a Turn

While the agent works on a Turn, Stop takes the place of Send. Select it when the answer goes the wrong way, or takes longer than it’s worth. The button says Stopping… at once, and the agent stops within a few seconds:

• what the agent wrote until then stays;
• a tool it was running is stopped, and its line among the answer’s steps says Cancelled;
• a note below says You stopped this Turn, with Continue.

Select Continue, and the agent picks up where it stopped, as after a failed Turn. Or send a new message to take the Conversation somewhere else. The note and Continue are still there after a reload.

Stop works for a Turn that runs in another tab or that you came back to, too. If the agent doesn’t stop on its own, for example because a tool hangs, it is stopped for you about half a minute later. If the Turn can’t be stopped, a message says so, and you can select Stop again.

When a Turn fails

Sometimes a Turn ends before the agent has finished. What the agent wrote until then stays, and a message tells you what happened:

• The agent ran into a problem and stopped. Something went wrong on the agent’s side. The message shows inside the answer that failed, with Continue next to it on the newest answer, also after a reload. If the agent hadn’t written anything yet, it reads The agent ran into a problem and stopped before it wrote anything.
• The connection to the agent was lost. Your network dropped, or the page lost its connection while the answer came in, and the Web App couldn’t pick the answer up again. The message shows below the answer, which may be cut short.

When only the connection drops, the agent keeps working, and the Web App picks the answer up again on its own. You see this message only if that fails too.

The agent never tries again on its own. Select Continue, and the agent picks up where the Turn ended: it finishes the answer, or the work it was doing, without starting over. A line marked Continued shows where the Continue began, in place of a message of yours. You can also send a new message instead, to take the Conversation somewhere else.

One Turn at a time

The agent works on one Turn of a Conversation at a time. If you send a message while it’s still working on another Turn of the same Conversation, for example in a second tab, the Web App tells you that the agent is still working on another Turn. Wait until that Turn has finished, then send your message again.

When a Conversation isn’t available

If you open the address of a Conversation that was deleted, that never existed, or that belongs to someone else, the Web App shows This Conversation isn’t available. It shows the same page in every case, so nobody learns whether someone else’s Conversation exists. Select Start a new Conversation to begin a new one.

Only you can read your Conversations, also in a Tenant you share with others. Each Conversation belongs to the Tenant you started it in.

If the Conversation can’t be loaded, for example because your network dropped, the Web App says so. Select Try again.